Return & Exchange Policy
Return & Exchange Policy
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At [Store Name], we value our customers’ satisfaction and comply with the Saudi E-Commerce Law and its Implementing Regulations.
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1. General Terms
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Customers are entitled to request a return or exchange within 7 days of receiving the product, provided that it is unused, in its original packaging, and accompanied by the invoice.
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The store will bear the shipping costs if the return or exchange is due to:
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Receiving a defective or damaged product.
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Receiving a product different from what was ordered.
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Customers shall bear the shipping costs if the return or exchange is for personal reasons (such as a change of mind or no longer wanting the product).
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2. Non-Returnable/Non-Exchangeable Items (Article 11 of the Regulations)
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Products that are perishable or have a short shelf life (e.g., food items).
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Health or beauty products that cannot be resold for health reasons once opened.
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Customized or personalized products made specifically for the customer.
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Products without their original packaging or if the packaging is damaged.
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Electronic tickets, hotel reservations, or event tickets.
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3. Return & Exchange Process
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Customers must submit a request via [email/contact form], stating the reason for return/exchange and attaching photos of the product if necessary.
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Requests will be reviewed within 3 business days, and customers will be informed of the next steps.
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Refunds will be issued to the original payment method within a maximum of 14 business days after receiving the returned product.
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4. Warranty
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If the product comes with a manufacturer’s warranty, the customer must comply with the warranty terms provided by the manufacturer.
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5. Store Commitments
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We commit to clearly disclosing this Return & Exchange Policy on our online store, accessible before purchase.
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We commit to protecting customers’ personal data and not using it for any purpose other than providing our services.